FAQ

When are you launching your product?

Our product is on track to launch in October 2022.

What languages are available?

We currently offer a Learn German from English course.


Courses we intend to launch in 2023 include:

Learn Spanish from English
Learn French from English
Learn English from Spanish
Learn English from French
Learn English from German


We will launch even more language pairs in 2024.

How do I sign up?

Once we are launched, you will be able to sign in with your Google account, or create a Cognate-specific user account with an email and password. Once your account is created, you can enter your payment details to be able to access all the learning materials.

Can I switch plans?

Yes, you may change between the monthly and annual subscriptions as you wish. The change will become effective at the end of your current subscription period.

Do you store my payment information?

We use a large, reputable third-party payment processor (Stripe). All payment information is end-to-end encrypted. Choosing to save your payment information means that Stripe will store an encrypted copy of your payment information for the purposes of subscription renewal. We cannot access your payment information at any time.

How do I cancel my subscription?

While we are sad to see you go, cancelling your subscription is easy. Simply go into your profile settings and cancel the auto-renewal and you will not be charged again once your subscription runs out.

How do I delete my account?

Cancelling the auto-renewal does not delete your account, because we want to make it easy for you to pick things back up again should you decide to continue learning at a later date. If you are sure that you will not be using our solution again, and would like to have your account deleted, please click here or send us an email at support@cognatelanguages.com and we will take care of that for you. Please note that even if you create a new account using the same email address as before, your vocabulary words, lesson history, and all other progress will no longer be available. Therefore, we recommend you maintain your account.

I am having a technical or billing issue, how do I reach support?

Please send us an email, from the email affiliated with your account, to support@cognatelanguages.com. Please be sure to describe the issue and we will tend to it as soon as possible. We aim to respond to all customer support requests within 1-2 business days.

Do you sell my information?

We collect information related to your profession, academic studies, hobbies, interests, and other topics in order to customize the course for you. We do not sell this information to third parties.

Some fun FAQs…
Why don’t cats play poker in the jungle?

Too many cheetahs.

What is a cat’s way of keeping law and order?

Claw enforcement.

What is a cat’s favorite kitchen tool?

The “whisker”.